Privacy Policy

Knack Design & Build
Last updated: April 7, 2026

Knack Design & Build (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, submit a form, or communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Property address

Project details or inquiry information

We may also automatically collect certain technical information through cookies, pixels, and similar tracking technologies, such as:

IP address

Browser type

Device information

Pages visited

Time spent on the website

2. How We Use Your Information

We may use your information to:

Respond to your inquiries

Provide consultations, estimates, and remodeling-related services

Schedule appointments and follow up regarding your project

Communicate with you by phone, email, and, if you opt in, SMS text message

Improve our website, services, and user experience

Maintain internal business records

Comply with legal and regulatory obligations

3. How We Collect Information

We may collect information from:

Forms submitted on our website

Phone calls, emails, or other direct communications

Cookies, pixels, and analytics tools on our website

Trusted third-party service providers that support our operations

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.

We may share your information only as necessary with trusted service providers that help us operate our business, such as website hosting providers, CRM platforms, scheduling tools, messaging providers, and customer support services. These providers may access information only as needed to perform services on our behalf and are expected to protect it appropriately.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Text Messaging

If you separately opt in to receive SMS messages from Knack Design & Build, you may receive messages related to your inquiry, consultation, estimate, scheduling, appointment reminders, service updates, and follow-ups. If you separately opt in to marketing messages, you may also receive promotional messages related to our services.

Message frequency may vary

Message and data rates may apply

Reply STOP to opt out

Reply HELP for assistance

Consent to receive SMS messages is not a condition of purchase

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our website, analyze traffic, improve performance, and support advertising and remarketing efforts.

These technologies may collect technical and usage information such as browser type, device type, IP address, pages visited, and actions taken on the website.

You may disable cookies through your browser settings, but some parts of the website may not function properly as a result.

7. Data Protection

We use reasonable technical and organizational safeguards to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Request restriction of certain processing

Object to certain processing

Request a copy of your information in a portable format

To make a request, contact us using the information below.

10. Third-Party Services

Our website may use third-party services and tools for hosting, analytics, communications, scheduling, and advertising. We are not responsible for the privacy practices of third-party platforms, and you should review their policies where applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

Knack Design & Build
789 Newton Way, Ste. 789
Costa Mesa, CA 92627
Phone: (949) 406-5254